What Role Will the Physical Store Play in our Digital Future?

Digital sales continue to grow. Shoppers return to the high-street to a limited extent. Consumers expect fast, convenient and connected buying experiences. But they also want shopping to be inspiring, sustainable and memorable…

How can retailers cater for all these needs? Are physical stores still relevant in this increasingly digital world? And how can you connect the digital and physical worlds to offer amazing customer experiences beyond omnichannel?

Jack Stratten

Jack is a highly experienced retail trends speaker, writer and researcher who’s worked with Insider Trends since its inception.

An in-demand retail speaker, Jack has delivered public and private presentations and keynotes to audiences worldwide, from seminars of 20 people to events attended by thousands. His presentation topics cover all aspects of retail, from stores and supply chains to omnichannel and sustainability.

Jack has delivered presentations, retail safaris and workshops to blue-chip brands including Nike, Johnson & Johnson, BNP Paribas, EE, Ikea, Shell, Aggregate Industries, Galeries Lafayette, Freeths, Marks & Spencer, Jaguar Land Rover, Costa Coffee, Diageo, Unibail Rodamco Westfield, Nespresso, Microsoft, The National Trust, Twilio and LVMH.

Clients appreciate how he blends a deep understanding of retail, consumer behaviours and business strategy with a relaxed, spontaneous and humorous style.
He is able to cut to the core of emerging retail trends, explaining why they’re important for brands in an easy-to-understand way. This, combined with his unique insights, makes for presentations that inspire and generate new ideas.

Jack is also a skilled host, MC and moderator who has received excellent feedback for the events, panels and roundtables he has hosted. Jack has worked with the British Library to create and deliver trend seminars and presentations for business leaders. Jack has been selected as one of RETHINK Retail’s Top Retail Influencers of 2023, a group of the most influential and innovative thought leaders making an impact in the retail industry.

He is also a trusted retail commentator who has provided expert insights to a range of major media outlets, including the Channel 4 TV series – The Truth About Amazon: How To Shop Smart, and BBC Radio 5.

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